Shipping Information
FluffPlay Shipping Policy
Your Cat's New Favorite Toy is Shipping Free! 🐾
We're thrilled to offer FREE shipping on all orders, so your furry friend can start their playtime adventure ASAP!
Order Processing
We're fast as a cat chasing a laser pointer! Most orders ship out within 1-3 business days. During peak pouncing periods (holidays and such), it might take us up to 7 business days. You'll get a tracking number as soon as your order is out the door!
Estimated Shipping Times
- 🇪🇺 Europe: 3-7 business days
- 🇺🇸 USA & Canada: 4-10 business days
- 🌎 Rest of World: 7-14 business days
Remember, these are just estimates. Sometimes, things like weather or customs can cause a bit of a delay. We'll keep you updated every step of the way!
Order Changes & Address Accuracy
Double-check your shipping address at checkout – we want to make sure those toys land in the right paws! If you need to make any changes, drop us a line at hello@fluffplay.com within 24 hours of placing your order.
Lost or Stolen Packages
While we do our best to get your order to you safely, sometimes those sneaky delivery bandits strike! If your package goes missing, let us know at hello@fluffplay.com, and we'll help you track it down or file a claim with the courier.
Questions? We're Here to Help!
If you have any questions about shipping, our friendly team is here to help. Just send us a message at hello@fluffplay.com